// We’re a leading Business Process Outsourcing UK Call Centre
24/7 Phone, Email, and Chat support tailored to your needs.
Scale up effectively with exceptional and cost-effective Business Process Outsourcing
Set up your remote team in a few days.
// We transform businesses
We help you service, acquire & retain customers
Today’s customer is more consuming and demanding than ever, they demand 24/7 active and quality service. In this regard, brands can’t tie in with their customers all the time. Dots Group connects the leading brands to their customers and keeps the businesses perfect from beginning to end. We provide around-the-clock customer support service allowing your customer to get in touch with your brand with no exception for day and night, where we are there to greet the customers when you are not.
// Services
Inbound Services
Giving your customers a way to contact your company is the greatest approach to keep and grow your customer base. Inbound service lets your customers avail of your company services, seek advice and give feedback. Dots group owns an expert, well-spoken team that holds a good client dealing record.
We have advanced client-responsive tools to manage your customers’ demands in seconds. We have divided our team to manage emails, phone calls, chats, and many more customer services.
We have advanced client-responsive tools to manage your customers’ demands in seconds. We have divided our team to manage emails, phone calls, chats, and many more customer services.
Phone calls
According to a survey, 80% of customers still use phone calls for customer support. We have well spoken, patient and customer-focused team that will handle all your phone calls, dealing with the customers' demands, queries and orders.
Emails have become the most professional way of communication, application submission, order placing, job interview/selection etc. Our team understand the brand value and deals with the clients in the most professional way.
Live chats
Live chat enhances the trust and value of your brand if you provide the customers with live chat and respond to them instantly. Customers want a quick reply and our 24/7 service does not let them wait anymore.
// Services
OutBound Services
Let your customer know about the new services and win their trust. We will make your shoppers get into your brand; new products, offers and discounts, subscription renewal, cross-sell, upsell, suggestions and upgradation updates with our outbound services. Our outbound service team is quick, active and well-skilled in making cold phone calls for brands.
We also use advanced promotional techniques by making cold emails, cold phone calls, text messages, and digital advertisements.
We also use advanced promotional techniques by making cold emails, cold phone calls, text messages, and digital advertisements.
Cold phone calls
One may miss the text message or info notification but they can not miss the phone call. Presenting the products briefly and getting the results instantly, that's what we do for brands.
Cold Emails
Marketing needs words, words that understand human feelings, and demands. Our copywriting team is an expert in writing cold emails which compel folks to open, read and buy the offer.
Social Media
Social media has become the most useful tool for marketing brands and printing your brand logo in customers' minds. We will display your brand on all social media platforms with eye-catchy flyers